Patient Information
Patient Information
Practical information about appointments, walk-in care, new patients, prescriptions, forms, MSP, private fees, and preparing for your visit.
Prepare for your visit
Bring a valid BC Services Card or other provincial health card, a current medication list, requested reports or imaging, and payment for uninsured services when applicable.
Arrive a few minutes early. Call before attending if you have potentially contagious symptoms or need help choosing the correct appointment type.
MSP & Uninsured Services
What MSP generally covers and which services may have private fees.
Frequently Asked Questions
Answers about appointments, services, coverage, illness, and other clinic things.
Phone Consultations
When a phone appointment may be appropriate and when an examination is needed.
Potentially contagious symptoms
If you have fever, a new cough, vomiting, diarrhea, or another potentially contagious symptom, call before attending. The clinic may recommend masking, a phone consultation, a specific arrival process, or another care setting.
Medical emergency
For chest pain, severe breathing difficulty, stroke symptoms, severe injury, loss of consciousness, or another emergency, call 911 or go to the nearest emergency department.
Need help before your visit?
Reception can help with appointment types, walk-in availability, hours, forms, and other practical information.