Patient Information
New Patients
Family physician acceptance depends on current physician availability and practice capacity.
Ask about current availability
Old Orchard may accept new patients when a physician has room in their practice. Availability can change and the clinic cannot guarantee that a physician is accepting at the time of inquiry.
People who do not have a family physician may also ask about current walk-in service for urgent, non-life-threatening concerns.
For a first visit, bring
- BC Services Card or provincial health card
- Photo identification when requested
- Current medication list
- Allergy information
- Previous provider information
- Relevant reports or specialist letters
- Immunization information when relevant
- Questions or concerns for the physician
Frequently Asked Questions
Can I join a waiting list?
Reception can explain the clinic’s current process and whether a waiting list or intake process is active.
Can my whole family join the same physician?
This depends on physician capacity and the clinical intake process.
Will my records transfer automatically?
No. A records request and any applicable process or fee may be required from the previous clinic.
Can I use walk-in care while looking for a family physician?
Walk-in care may be available for suitable concerns when capacity permits.