Virtual Doctor Appointments

Virtual consults are now available during COVID-19 pandemic during our normal operating hours.

At this moment, only Dr. Ticea, Dr. Yuan and Dr. Eichhorst are available for video consults. Waiting times are unavailable, so please check operating hours, connect and wait for your turn.

Phone Consults

To have a phone consult with a doctor, please call us at (604) 431-6585. The front desk will speak to you and transfer you to a doctor once available. Please have your MSP number ready.

Video Consults

For virtual consults using your microphone and/or camera, please follow the link and instructions below.

Video Consultation Hours

• Monday: 9 am - 8 pm
• Tuesday: 9 am - 5 pm
• Wednesday: 9 am - 8 pm
• Thursday: 9 am - 2 pm
• Friday: 9 am - 2 pm
• Saturday-Sunday: No availability

How to connect:

1. Check video consultation operating hours
2. Click on the button above or go to oldorchard.doxy.me/reception
3. Once doxy.me website loads, type your name
4. Enable audio and video if you have a camera
5. The receptionist will be with you shortly. Please have your MSP number ready
6. After talking to the receptionist, you will be entered into an internal queue and the doctor will connect to you once available

System requirements:

1. Phone, laptop, tablet or a computer
2. Browser, Chrome or Firefox are recommended
3. Microphone (and camera if available)
4. Working internet connection, preferably wired or wireless connection

Note: if you are using a cellphone, ensure you are connected to WiFi for connection stability and to avoid using your data plan.

Tips for great video call:

• Use strong wifi or an ethernet cable
• Close unused programs (or restart the computer)
• Update to the latest browser version
• Sit in a well-lit quiet area

If you have any questions or need assistance, please call us at (604) 431-6585

Clinic Hours

Monday-Friday: 9am - 8pm
Saturday: 9am - 7pm
Sunday: 10am - 7pm
Public holidays: 10am - 7pm